Frequently Asked Questions
RIDESportation is a personalized door-to-door non-emergency professional transportation service exclusively serving the elderly (50 and better in age) and school age children (6-12) in select cities of Northern Virginia offering transportation and mobility management that is affordable, reliable and convenient.
We understand that public transportation is not always a viable option due to various reasons. As a result, we want to ensure that present and future generations of older people enjoy numerous mobility options that permit them to live productive and independent lives. In addition, with the growing number of after-school activities, busy scheduling conflicts, and safety concerns, we want to ensure that the parents/guardians of school age children have the flexibility of transportation.
RIDESportation can transport your loved one where they need to go Monday through Saturday based on availability. However, our customer service department is staffed Monday – Friday 8:00 am to 5:00 pm Eastern Time. You can contact us by email at info@ridesportation.com or by phone at 703-951-3447. All emails are responded to within 24 business hours.
RIDESportation is a personalized door-to-door non-emergency transportation service specifically for elders (50 and better in age) and school age children (6-12). Did you know that Uber and Lyft are not insured to carry passengers under 18 years of age? Their terms of service agreement (which you agree to before the use of their services) specifically prohibits the use of their services by children. In addition, Uber and Lyft do NOT provide door-to-door personalized service which is pertinent for most older adults. In contrast to Uber and Lyft, RIDESportation carefully aligns our drivers to our client’s individual profile. Since trust is one of our core values, we try as much as possible to assign and maintain the same driver throughout for recurring clients establishing rapport unlike Uber and Lyft. We also encourage an initial client consultation between the driver and the client before the official ride begins. Overall, RIDESportation is a unique service filling in the gap of transportation options and accessibility for seniors and school age children in Northern Virginia.
RIDESportation serves the transportation needs of elderly persons and school age children within the geographic area composed of the Cities of Alexandria, Fairfax, Falls Church, Manassas, and Manassas Park, Virginia as well as the Counties of Arlington, Fairfax, and Prince William, Virginia.
Serviceable Cities (just to name a few)
- Alexandria
- Springfield
- Arlington
- Lorton
- Lorton Station
- Woodbridge
- Fort Belvoir
- Mount Vernon
- Annandale
- Newington
- Dumfries
- Occoquan
- McLean
- Fairfax
- Fairfax Station
- Baileys Crossroads
- Lincolnia
- Burke
If we are not in your area yet, sign up on our Mailing List through our website to be one of the first to find out when we get there. Our goal is to operate within all four (4) regions of Fairfax County, Virginia by 2023. For more information, click here to see all four regions and the communities.
If we are not in your area yet, we hope to get there soon! If you sign up on our mailing list through our website, you will automatically be notified when we are rolling in your neighborhood.
We want to make sure that we can be a dependable solution for you and your loved one using RIDESportation. In areas where we have had challenges matching Drivers to rides, we place new users on a waitlist until we have enough safe and reliable Drivers in your area to support you. If you are on the waitlist, we will notify you when we are rolling in your neighborhood. We apologize for the inconvenience and hope you understand our commitment to putting safety first.
Currently, we are not driving in Maryland or DC, but as we increase our driver base we will be expanding into new areas and cities.
Here’s How it Works in 3 Easy Steps:
- Schedule a Ride
Pick an available Date/Time on the calendar to Schedule a Ride. For best availability, please book at least 24 hours in advance. However, for same day bookings, rides must be booked 8 hours before scheduled pick-up time. - Meet your Driver
When you set up a ride, you will be matched with a driver, receive their profile, picture and car information. Since trust is one of our core values, we try as much as possible to assign and maintain the same driver throughout for recurring clients which helps establish rapport. We also encourage an initial client consultation between the driver and the client before the official ride begins. - Let the Ride Begin
You’re all done…time to go on your scheduled ride.
Drivers are listed under our Driver page on our website with their bio for transparency. All drivers must pass a highly selective comprehensive screening process which must be adhered to and/or maintained on a regular process. To learn more about our 14-point confirmation process, please visit our Driver page.
Yes, there are rules of conduct for our RIDESportation Drivers and we hold them to a very high standard. After passing our background checks and meeting our qualifications, we provide RIDESportation Driver training. If you would like to learn more, please visit our RIDESportation Rules and Zero Tolerance Policy.
Yes, we expect our Riders in our cars to be respectful and reasonably well-behaved. Our goal is to provide a positive and safe experience for our Riders and Drivers. To read a list of our guidelines, please visit our RIDESportation Rules.
We have designed RIDESportation with our own loved ones in mind, which is why safety is important to us. To learn more, please visit our Driver page which includes our 14-point confirmation process.
Yes! We fingerprint our drivers as an additional safety measure running county criminal searches in Virginia (and anywhere outside of Virginia) that a RIDESportation Driver has lived in the last seven years, the legal time limitation.
Ride fees will vary depending on time and distance and minimum ride fees applies. To learn more, please visit our Services page.